This is like a mini contact centre functionality and one of the most anticipated / requested features. Call Queues (think hunt groups) enables incoming calls to be routed to the next available live attendant in the order they are received.This is available in over 90 countries (basically wherever “service numbers” are available) and supports a magnitude of languages and locales. Auto Attendant provides an automated system to answer and route inbound calls using dial pad inputs and speech recognition.On Monday, at Enterprise Connect in Orlando, Microsoft made two huge new features “Generally available” for all users in all Office 365 regions for Skype for Business Online – Auto Attendant and Call Queues. Updates, Key Features and More Geo Expansion
